Service Support Executive

Overview

• Deliver comprehensive coordination assistance to a service operations team, ensuring schedules, documentation, and follow-ups are effectively managed. Act as the central administrative point of contact to facilitate a seamless customer experience and prompt service delivery.

Key Responsibilities

• Manage preventive maintenance schedules, service requests, and urgent repair calls in collaboration with internal stakeholders. Prepare service quotes, contracts, and other documentation as per established formats and deadlines. Maintain precise service records, trackers, and databases to support daily operations. Monitor service job progress to guarantee timely completion and appropriate closure of service tasks. Communicate with customers, service team members, and external partners regarding service coordination matters. Assist with ordering spare parts, tracking inventory, and documenting warranty administration. Generate operational reports and summaries to assist in team evaluations and performance monitoring. Utilize office productivity software to create reports, trackers, and service documentation. Update relevant information in the company's system to enhance service coordination and inventory transparency. Provide support for general administrative duties and ad-hoc coordination tasks as needed.

Qualifications

• Diploma in a relevant field. Minimum of 3 years of experience in service coordination, customer support, service administration, or operational support. Excellent stakeholder coordination skills with the ability to handle multiple service requests simultaneously. Proficient in Microsoft Office Suite (including Word, Excel, PowerPoint). Comfortable utilizing ERP or similar systems for documentation and coordination tasks. Strong attention to detail, organized work habits, and a commitment to maintaining accurate records. A positive and collaborative attitude when engaging with cross-functional teams and customers.