Service Now CMDB Discovery Expert

Key Responsibilities

• Implement and manage CMDB Discovery and Service Mapping solutions in ServiceNow.
• Configure and enhance ServiceNow ITOM modules to support enterprise requirements.
• Ensure accurate CMDB data alignment through automated discovery and integration processes.
• Work with networking and cloud infrastructure teams to map and manage configuration items.
• Develop basic scripts to support automation of discovery and configuration processes.
• Document all configurations, development activities, and technical processes.
• Prepare training materials and support knowledge transfer for internal teams.
• Collaborate with cross-functional teams to improve CMDB accuracy and operational efficiency.