Service Manager
Job Description
Job Summary:
Revamp Moto Private Limited is seeking a highly experienced and dynamic Service Manager to lead and enhance our service operations in Nashik. This role requires a strong leader with a proven track record in service management, customer satisfaction, and operational efficiency within the Electric Vehicle (EV) or Automobile industry. The ideal candidate will play a key role in managing our pan-India service network, ensuring high-quality service delivery, and driving continuous improvement.
Key Responsibilities:
Service Network Management: Oversee and manage end-to-end service operations, ensuring efficient and timely service delivery.
Customer Satisfaction: Develop and implement strategies to enhance customer experience, loyalty, and retention.
Performance Optimization: Monitor and optimize Key Performance Indicators (KPIs) for service operations.
Team Leadership & Training: Lead, train, and mentor service engineers, technicians, and support staff to maintain high standards.
Pan-India Service Operations: Spearhead service management across multiple locations, ensuring consistency and quality.
Compliance & Safety: Ensure adherence to safety, quality, and regulatory standards in all service activities.
Escalation Handling: Resolve complex customer service issues and complaints efficiently.
Cross-Department Collaboration: Work with sales, R&D, and manufacturing teams to align service operations with company objectives.
Audit & Quality Control: Conduct regular audits and reviews to ensure service centers maintain operational excellence.
Budget & Cost Control: Manage budgets, optimize resources, and control costs for service operations.
Job Requirements:
Education: Bachelor's degree in Mechanical Engineering, Automotive Engineering, or a related field.
Experience: 8-12 years in service operations, preferably in EV 2-Wheeler or the Automobile industry.
Leadership Skills: Strong team management, training, and mentoring abilities.
Customer-Centric Approach: Proven track record of improving customer satisfaction and service efficiency.
Technical Expertise: Knowledge of Electric Vehicle (EV) components, diagnostics, and maintenance is a plus.
Problem-Solving Skills: Strong analytical and decision-making abilities to handle escalations and challenges.
Communication & Collaboration: Excellent interpersonal, negotiation, and stakeholder management skills.
Adaptability: Ability to work in a fast-paced, dynamic environment and drive innovation in service processes.
Benefits:
️ Health Insurance
️ Paid Time Off
️ Career Growth & Development Opportunities
️ Collaborative & Innovative Work Environment