Service Desk Tietoevry Create (m/f/d)

Job Summary:

• We are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team
• As an entry-level position, this role is ideal for recent graduates looking to start their careers in IT support
• The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance and will provide initial support and troubleshooting for various IT issues,

Key Responsibilities

• First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email or Self Ticket, Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity, Ticket Management: Log and track all incidents and service requests in the ticketing system, ensuring accurate and detailed documentation, User Support: Assist users with password resets, account unlocks, and basic application support, Escalation: Escalate complex issues to higher-level support teams (L2/L3) as needed, while ensuring timely follow-up and resolution, Knowledge Base: Contribute to the creation and maintenance of internal knowledge base articles and user guides, Customer Service: Provide exceptional customer service, maintaining a positive and professional demeanor at all times, Team Collaboration: Work collaboratively with other IT team members to ensure efficient resolution of technical issues and continuous improvement of service processes, Qualifications
• Education: Bachelor's degree in Information Technology, Computer Science, or a related field( B,sc, BCA ,b-tech)
• Technical Skills: Basic understanding of computer hardware, software, and networking concepts, Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users, Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail, Customer Service: A customer-centric mindset with a passion for helping others, Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously, Team Player: A collaborative team player with a willingness to learn and grow, Preferred Qualifications

Certifications:

• Relevant certifications (e-g
• ITIL Foundation) are a plus but not required, Internship Experience: Prior internship or practical experience in an IT support role is advantageous, What We Offer
• Competitive salary and benefits package
• Opportunities for professional development and career advancement
• A supportive and inclusive work environment
• Hands-on training and mentorship from experienced IT professionals