Service Desk Support-Voice

Description

We are seeking a Service Desk Support-Voice professional to join our team in India. This role is ideal for freshers/entry-level candidates who are passionate about technology and customer service.

Responsibilities

• Provide first-level technical support for voice-related issues via phone, email, and chat.
• Troubleshoot and resolve customer queries related to voice services and systems.
• Log and track all service requests and incidents in the ticketing system.
• Assist in the setup and configuration of voice-related hardware and software for customers.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Maintain knowledge of current voice technologies and support processes.

Skills and Qualifications

• Excellent communication skills, both verbal and written.
• Basic understanding of VoIP technologies and voice communication systems.
• Familiarity with ticketing systems and service desk operations.
• Problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• Customer service orientation and a positive attitude.

Email:[HIDDEN TEXT]