Service Desk | International Voice

Ghrs Training is looking for a dedicated professional for our Service Desk | International Tech Voice Process. If should have experience in international technical voice support and strong communication skills, we encourage should to apply!

Key Responsibilities:

• Provide technical support to international customers via voice.
• Resolve technical issues related to various IT services and systems.
• Document all customer interactions and resolutions accurately within the service desk ticketing system.
• Escalate complex issues to higher-tier support teams when necessary, ensuring seamless problem resolution.
• Maintain a high level of customer satisfaction through professional and efficient service.

About You:

• Should have at least 1 year of experience in International Technical Voice Process in a Service Desk environment.
• Should possess good communication skills (both verbal and written) for an international audience.
• Should be a Graduate.
• Should have strong troubleshooting abilities.
• Candidates with Semi-Voice experience can also apply.