Service Desk Management11-ATCI Professional

Key Responsibilities:

• Manage and resolve technical issues efficiently to minimize downtime.
• Provide excellent customer service and support to clients.
• Troubleshoot and diagnose technical problems using various tools and techniques.
• Collaborate with internal teams to resolve complex issues.
• Develop and implement process improvements to enhance service desk efficiency.
• Analyze and report on service desk metrics and performance.
• Maintain ITIL best practices in incident management and support operations.