Service Desk Management SDM Professional

Roles & Responsibilities:

• Serve as a Subject Matter Expert (SME) in application support.
• Manage, mentor, and guide the support team to ensure high performance.
• Collaborate with multiple teams and contribute to key technical decisions.
• Analyze client issues and design accurate, effective resolutions.
• Facilitate training sessions to upskill the team.
• Monitor team performance, provide feedback, and drive continuous improvement.
• Maintain and improve client satisfaction through consistent, high-quality service.