Service Desk Management (SDM) / Application Tech Support Practitioner

• Provide voice-based service desk support for client issues

• Identify, analyze, and resolve technical incidents

• Act as the primary interface between client and IT systems

• Ensure timely resolution of service desk tickets

• Follow ITIL-based incident and problem management processes

• Collaborate with internal technical teams for issue resolution

• Maintain service quality and system performance standards

• Work in rotational shifts as required