Service Desk Engineer - L1 support

Chennai ₹2-3 LPA Posted 17 Jan 2025

FULL TIME

Service Now

Jira

Sla

L1/ L2 Monitoring and Incident Management
Candidate should have excellent/good communication skills
Ability to manage shift alone
Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements
Should adhere to SLA s
To follow up on issues with respective application teams
Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools
Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk
Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred.
24x7 rotational shifts and week offs.