Service Desk Engineer

Bangalore ₹3-7 LPA Posted 20 Apr 2026

FULL TIME

Incident Management

Ticketing Tools

Monitoring

It Support

Service Desk

+1 more

• Provide L1/L2 support for IT incidents and service requests

• Manage and resolve tickets using BMC Remedy or similar tools

• Monitor and track incident progress to ensure timely resolution

• Provide support for system, application, and infrastructure issues

• Escalate complex issues to higher support teams when required

• Ensure adherence to ITIL processes and service standards