SERVICE DESK ENGINEER

DESIGNATION: SERVICE DESK ENGINEER

DESCRIPTION:

• Troubleshoot Technology Issues.
• Install And Maintain Equipment And Software.
• Ask Questions To Pinpoint The Problem. Perform Remote Troubleshooting.
• Help New Employees Set Up Their Workstations.
• Maintain And Upgrade Equipment As Needed.
• Train New Employees To Use a Company's Software And Apps.
• Work With Existing Vendors To Evaluate New Technology.
• Respond To Ad Hoc And Urgent Requests.
• Advise Executives On The Best Technological Solutions For An Organization.
• Monitor The Performance Of a Company's Desktop Infrastructure And Provide Suggestions To Improve Efficiency.
• Test, Install And Set Up Application Programs On User Workstations.
• Test Network Connections.
• Train End Users When New Software Or IT Regulations Arrive At a Company

KRA-

• Troubleshoot technology issues.
• Install and maintain equipment and software.
• Ask questions to pinpoint the problem. Perform remote troubleshooting.
• Help new employees set up their workstations. Maintain and upgrade equipment as needed.
• Train new employees to use a company's software and apps.
• Work with existing vendors to evaluate new technology.
• Respond to ad hoc and urgent requests.
• Advise executives on the best technological solutions for an organization.
• Monitor the performance of a company's desktop infrastructure and provide suggestions to improve efficiency.
• Test, install and set up application programs on user workstations.
• Test network connections.
• Train end users when new software or IT regulations arrive at a company