Service Desk / Desktop Support

Hello ,

Greetings from Artech Infosystems !! Hope this mail finds you in good health and spirit.

I am writing this email to notify you that as per our discussion and your concurrence, we need to submit your candidature to our Email Confirmation_ Service Desk _MNC and before going ahead we need to have acceptance on below pointers to ensure transparency during the process.

Position: Service Desk

Experience: 1–3 Years

Education: Any Graduation

Interview timing: From morning 10:30 am IST to evening 5:30 pm IST

Date of Walkin Drive – Thursday- 23rd, April, 2026

 ServiceDesk / Helpdesk Executive – Walk-in Drive

We are hiring ServiceDesk and Helpdesk Executives to provide first-level technical support to clients via phone, email, and chat. The role involves logging incidents, troubleshooting hardware/software issues, password resets, ticket tracking, and ensuring timely resolution as per SLAs. Candidates should have strong communication skills, basic knowledge of Windows OS, MS Office, networking fundamentals, and a customer-focused approach. Freshers and experienced candidates are welcome.

Key Responsibilities

• Troubleshooting & Resolution: Diagnosing, fixing, and testing hardware, software, and peripheral issues (printers, scanners, phones).
• System Setup & Maintenance: Installing, configuring, and upgrading software and hardware for new and existing users
• User Support: Providing prompt, professional technical support via telephone, email, or in-person.
• Ticketing & Documentation: Managing support requests via IT service desk systems, documenting issues, and maintaining inventory.
• Networking: Monitoring network connections to ensure stability. 

Required Skills and Qualifications

• Technical Skills: Strong understanding of Windows/Linux/Mac OS, networking principles, and remote troubleshooting tools (e.g., TeamViewer).
• Experience: Previous experience in a technical support or help desk role is typically required.
• Soft Skills: Excellent verbal/written communication, problem-solving, and time management skills.
• Education: A bachelor's or associate degree in computer science or a related field is preferred. 

Common Certifications(if any):

• CompTIA A+
• Microsoft Certified: Modern Desktop Administrator Associate 

** Communication Skills must be good and understandable.

NOTE:- kindly share 1 passport size photo, 1 photo of PAN Card along with the updated cv.

Note:- Please read it carefully and if you are okay to proceed with, kindly share below details with us at earliest.

1. Currently Working: Yes/ No:
2. If Yes, Reason for Job Change:
3. If Not Working, Reason for leaving last job:
4. Ready to work on Artech Infosystems Payroll:
5. Total Experience/ Relevant Experience:
6. Education Details: 10+2+3 (Full time or distance):
7. Flexible for rotational shifts:
8. Availability for interviews ( F2F only):  
9. Current Location/Base Location: 
10. Open for Relocation: (Yes/ No):
11. If Yes for Relocation, Any specific reason to relocate to specific city:
12. Preferred Locations (Top 3):
13. Current CTC:
14. Offered CTC:
15. Official Notice Period/Scope of negotiation: 
16. Any Offers in Pipeline:
17. Alternate/Emergency contact number: 
18. References from Past employment/Any Colleague (Mandatory) : 
19. PAN Card Number (Soft Copy to be attached in GEM in Attachments): 

About Artech Infosystems

Artech Infosystems Pvt Ltd (Artech India)- CMM Level 4 Company, formerly known as Softek Pvt Ltd, is a 34-year-old, ISO 9001:2008 & ISMS 27001:2005 certified IT company with its core competencies in the areas of Software Products, Turnkey Project Management, IT Consulting and Staff Augmentation, Infrastructure Management, and Recruitment Process Outsourcing. The Artech Group, with its world headquarters in Morristown, NJ, USA, its global operations with special focus on the Asia-Pacific region. For more details kindly visit our website 

 Why Artech

1) One of the Largest outsourcing organization with active presence in India, United States, North America, China.

2) 3000+ Consultants are working at our esteemed customers in Software Services, Product Development and Commerce Sector

3) Lucrative compensation

Please feel free to get back to us in case of any queries.