Service Delivery Leader - Banking

HIRING ALERT- QualityKiosk Technologies Is Hiring Technical Service Delivery Leader For Our Banking Clients In UAE Region!

Work Location: UAE

Applicants please share your updated resume on [HIDDEN TEXT] & CC- [HIDDEN TEXT]

Role Purpose

The Service Delivery Partner (Banking QE) is a high-impact leadership role focused on driving technical excellence and innovation across our India Banking practice. You will transition traditional testing portfolios into AI-led, autonomous quality ecosystems while serving as a Technical Program Manager for complex, large-scale banking transformations.

Key Responsibilities and Deliverables

1. AI & GenAI Innovation Leadership

• GenAI Integration: Lead the deployment of Generative AI tools to automate test case generation, synthetic data creation, and self-healing automation.
• AI Evaluation: Establish frameworks for the quality assurance of AI/ML models within the banking sector, ensuring model reliability and compliance.
• Predictive QA: Utilize machine learning analytics to identify high-risk code areas and transition the delivery model from reactive testing to proactive prevention.

2. Technical Program Management & Shift-Left Strategy

• Shift-Left Implementation: Drive QE involvement into the earliest stages of the SDLC (Requirements & Design) to ensure 'Testability' is architected into the product
• Complex Delivery: Manage a portfolio of 25+ parallel projects across Digital, Core Banking, and Middleware with a focus on automation-first outcomes.
• DevOps-CT: Orchestrate Continuous Testing (CT) within CI/CD pipelines, integrating automated quality gates into the developer workflow.
• Ambiguous Environments: Navigate complex technical landscapes including data migration and middleware testing where documentation may be sparse.

3. Strategic Client & Business Management

• P&L Accountability: Ownership of a large revenue portfolio with full responsibility for margins, DSO and manpower planning.
• Outcome-Based Deals: Convert BAU engagements into multi-year, BVR-led (Business Value Realization) and outcome-based contracts.
• CXO Governance: Act as a technical consultant to Bank CIOs/CTOs, presenting integrated program-level executive reporting.
• Sales Collaboration: Work with the Sales team on revenue forecasting, proposals, and SOW definitions for new and existing accounts.

4. Team Leadership & Capability Building

• Scale: Lead and mentor a cross-functional team of 400+ members, including Project Managers, Test Leads, and Seasoned Bankers.
• Domain Excellence: Lead Banking Domain & Process CoEs to standardize testing across Retail, Corporate, SME, and Rural banking lines.
• Coaching: Foster a culture of innovation, continuous improvement, and technical curiosity within the delivery team.

Essential Requirements

• Experience: 18+ years of rich experience in Service Delivery for testing projects within the BFS segment.
• Geography: Proven expertise in managing large-scale delivery specifically for the Middle East market, with exposure to other geographies.
• Technical Depth: Strong Technical Program Management (TPM) skills; ability to 'roll up sleeves' to solve technical roadblocks.
• Education/Fundamentals: Deep understanding of Agile methodologies, P&L management, and end-to-end accountability.
• Communication: Exceptional verbal and written communication skills for stakeholder management.