Service Continuity Crisis Management Specialist

• Implement IT Service Continuity Management (ITSCM) strategies and frameworks

• Perform risk assessment and risk management for IT systems and services

• Develop and maintain business continuity and disaster recovery plans

• Lead crisis management activities during service disruptions

• Ensure alignment with ITIL framework and best practices

• Plan and execute ITSCM programs across business and IT functions

• Coordinate with cross-functional teams for incident response and recovery

• Manage project activities related to service continuity initiatives

• Conduct impact analysis and recommend mitigation strategies

• Ensure timely communication and coordination during critical incidents