Service Advisor

Key Responsibilities:

Service Coordination

• Receive and process service requests from internal departments or clients.
• Schedule, track, and prioritize service tasks in coordination with production and engineering teams.
• Ensure timely completion of service work in line with project deadlines.

Customer and Stakeholder Interaction

• Serve as the main point of contact for internal and external stakeholders regarding service status.
• Communicate technical updates, issues, and recommendations effectively.
• Address queries and resolve minor service-related issues proactively.

Documentation and Reporting

• Prepare and maintain service reports, work orders, and documentation of technical activities.
• Record service history, track maintenance schedules, and monitor performance metrics.
• Report service progress and challenges to management regularly.

Quality and Compliance

• Ensure service work adheres to company quality standards, production protocols, and safety regulations.
• Collaborate with engineering teams to implement corrective actions or improvements.
• Monitor compliance with process guidelines and maintain accurate records.

Support for Production & Engineering Teams

• Liaise between production, maintenance, and engineering teams to streamline service delivery.
• Assist in identifying recurring technical issues and suggest process improvements.
• Support continuous improvement initiatives to optimize workflows and service efficiency.

Required Qualifications:

• Diploma or Bachelor's degree in Mechanical, Production, Manufacturing, or relevant engineering discipline.
• 2–6 years of experience in service coordination or advisory roles in production, manufacturing, or engineering environments.
• Strong communication, coordination, and problem-solving skills.
• Proficiency in MS Office and ERP / service management software.
• Knowledge of production processes, maintenance, and technical documentation standards.

Preferred Qualifications:

• Experience with manufacturing operations, preventive maintenance, or equipment servicing.
• Familiarity with Lean Manufacturing or Six Sigma principles.
• Ability to read and interpret technical drawings and production specifications.