Server Maintenance Specialist

Roles and Responsibilities

• Handle all server-related activities at the Data Center and Disaster Recovery (DR) sites, including installations, performance tuning, monitoring, and reporting.
• Work in 24×7 rotational shifts to ensure continuous server availability and support.
• Manage and resolve all server-related tickets and alerts, including hardware alerts, within defined response and resolution timelines.
• Coordinate and manage OEM/Vendor tickets for all server-related issues.
• Prepare and maintain weekly and monthly server performance and health reports.
• Ensure adherence to defined server processes, procedures, and methodologies to maintain effective monitoring and IT service delivery.
• Escalate server-related issues to higher-level teams as required.
• Oversee SLA management for all OEMs and vendors supporting server operations.
• Support DR site server issues in coordination with the DR team.