Job description

Responsibilities:

Lead and drive problems reported by customers on Juniper routing platforms towards effective resolution.
Narrow down reported problems to software/hardware, replicate customer reported problems in JTAC lab for engineering engagement, own and document communications among customers, engineering and other stakeholders and provide final fix to customers.
Work with highly knowledgeable group of customers and partners. Be an escalation point for other TAC groups within the organization.
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
Participate in cross functional tasks such as new product development projects, create knowledge base and whitepapers.
Be a fast learner and keep pace with newer technologies and new products. And help improve processes and tools.

Requirements

Requires B.E. in Electronics Engineering or Computer Science with at least 8+ years of experience in the Networking industry.
Troubleshooting, implementation and support of large IP networks (preferably Service Provider)
Excellent Customer handling and communication (verbal and written) skills and experience in directly interacting with the global customers.

Primary Skills

Thorough understanding (Packet level) of -
IP Packet flow, OSI layers
Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
IP routing protocols (BGP, OSPF, ISIS , RIP)
Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
Experience in PTP/ SyncE protocols.
Understanding / Exposure / Expertise in one or more areas -
MPLS, VPLS, L2 VPNs, L3 VPN, EVPN, VxLAN
MPLS Traffic Engineering, LDP, RSVP, Segment Routing
Multicast technologies NG-MVPN, PIM
Perl/Unix/Expect/Python scripting
Preferred Certifications - JNCIS-SP, JNCIE-SP/DC/ENT, CCIE-SP or other equivalent certifications.

Senior TAC Engineer - Routing