IN
Job Description
Primary Responsibilities:
- Design, develop, and sustain customer communication solutions utilizing the Quadient Inspire Suite
- Generate and oversee personalized customer communications across email, SMS, print, web, and mobile platforms
- Create templates, forms, customer correspondence, statements, notices, invoices, and marketing materials
- Configure and enhance components of Quadient Inspire Designer, Interactive Automation, and Scaler
- Integrate customer data sourced from CRM, ERP databases, and enterprise systems
- Implement dynamic content, business rules, personalization, and conditional messaging
- Assist in campaign execution and customer journey communication needs
- Work collaboratively with marketing, business, product, and technology teams to comprehend communication requirements
- Conduct testing, troubleshooting, deployment, and production support tasks
- Ensure adherence to branding, accessibility, regulatory, and governance standards
- Evaluate communication effectiveness and propose optimization strategies
Technical Qualifications:
- Technology Digital Experience Platforms CS Customer Experience Management Platform Quadient Inspire
Additional Duties:
- Advanced conceptual understanding of at least one programming language
- Advanced conceptual understanding of one database and one operating system
- Knowledge of software engineering with practical experience in at least one project
- Ability to contribute independently to medium to complex tasks
- Exposure to design principles and capability to independently understand design specifications
- Ability to execute test cases and scenarios according to the plan
- Capability to accept and respond to production issues while coordinating with stakeholders
- Solid understanding of the Software Development Life Cycle (SDLC)
- Strong analytical skills
- Logical reasoning abilities
- Awareness of the latest technologies and trends