WPWpp Groups
Senior Support Engineer
Chennai ₹50K-4 LPA Posted 6 May 2025
FULL TIME
Application Support
Devops
Gcp
Troubleshoot
Data Analysis
+1 more
Job Description
- Lead and mentor junior support engineers
- Troubleshoot first- and second-level technical issues raised by local markets and regional users
- Prioritise issues and provide immediate workarounds to critical ones as far as possible
- Attempt to analyse the root cause of all problems and either provide the end users with a solution, workaround, or escalate the issue to the product team
- Verify, manage, track, and regularly communicate the status of issues reported between the user base in the region and the product team
- Perform data profiling, verification and analysis
- Monitor server activities, resource utilisation and general health of the systems, as required
- Collaborate with the DevOps team to implement new releases and changes in all environments
- Communicate new releases and changes to local markets according to the Change Schedule
- Participate and support user acceptance testing, as required
- Maintain application usage dashboard
- Build end-user training materials and operational guides
- Conduct training sessions