Job description

Total experience 10+years.
Strong working experience in ServiceNow development and implementation.
Proven expertise in ServiceNow ITAM, HAM, SAM, and ITSM modules.
Experience in implementing and managing complex integrations between ServiceNow and external systems.
Proficiency in ServiceNow scripting: Business Rules, Client Scripts, UI Policies, UI Actions, Jelly, and AngularJS.
Experience working in Agile/Scrum environments and managing multiple priorities in a fast-paced setting.
Experience with ServiceNow ITOM and/or CSM modules.
Strong understanding of ITIL processes and certifications (Foundation or Intermediate level preferred).
ServiceNow Certified System Administrator and additional module certifications.
Familiarity with ServiceNow Flow Designer and Integration Hub.
Mentoring the team members to meet the clients needs and holding them accountable for high standards of delivery detail.
Excellent communication and interpersonal skills

RESPONSIBILITIES:

Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project
Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it.
Determining and implementing design methodologies and toolsets
Enabling application development by coordinating requirements, schedules, and activities.
Being able to lead/support UAT and production rollouts.
Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it.
Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
Giving constructive feedback to the team members and setting clear expectations.
Helping the team in troubleshooting and resolving complex bugs
Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
Carrying out POCs to make sure that suggested design/technologies meet the requirements.

Senior Staff Engineer, ServiceNow