Senior Site Reliability Engineer

• Deliver reliable 24x5 infrastructure and application operations according to business expectations across the application portfolio.
• Partner with application development teams to deliver operational readiness for new applications and features.
• Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
• Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
• Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
• Experience in supporting applications built on modern application architecture and cloud infrastructure, Javascript frameworks and Libraries, Boomi, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure.
• Responsible for developing, monitoring and analyzing business operational and technical key metrics.
• Effectively articulate complex problems, concepts, and solutions to varied audiences.
• Contribute to the strategy of the department and drive implementation of department goals that support the company s core values.
• Participate in complex initiatives such as large-scale upgrades.
• Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
• Ensure documentation, processes, and procedures are updated regularly.
• Participate in a continuous learning culture and a curiosity about emerging technologies

About You

• you're a fit for the role if your background includes:
• Mandatory skills : Boomi , Aws API and web services
• Experience in boomi incident management with MQ
• Strong customer service, problem solving, organizational and conflict management skills
• Working with different teams
• 7+ Years of experience in software development and/or technology infrastructure.
• Bachelor s degree or equivalent required; Computer Science or related technical degree preferred.
• Fluent in speaking and writing English.
• Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
• Experience in supporting applications built on modern application architecture and cloud infrastructure, Javascript frameworks and Libraries, Boomi, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure.
• Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
• Proven track record of success driving projects and initiatives even with ambiguous details provided.
• Strong customer service, problem solving, organizational and conflict management skills.
• Strong IT Service Management and standards experience.
• Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
• Proven ability to learn new technologies quickly.
• Hands-on experience with programming and scripting languages.
• Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
• ITIL Certification preferred.