Senior Service mapping Consultant
Job Description
Nair Systems is currently looking for Senior Service mapping Consultant for our Qatar operations
Required Qualifications & Skills
· Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent work experience).
· Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).
· Strong understanding of CMDB structure, CI classes, and relationships.
· Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).
· Experience troubleshooting discovery probes, patterns, and integrations.
· Ability to analyze complex service dependencies and present clear visual service maps.
· Strong problem-solving skills with attention to detail.
· Excellent communication and collaboration skills.
Key Responsibilities
· Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform.
· Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure.
· Collaborate with IT, application, and infrastructure teams to gather requirements for service mapping.
· Continuously refine and improve service mapping processes to increase data accuracy and completeness.
· Monitor and troubleshoot issues related to discovery patterns, probes, and credentials.
· Ensure compliance with governance, standards, and data quality for CMDB (Configuration Management Database).
· Provide support during incident and problem investigations by leveraging service maps for impact analysis.
· Develop and maintain documentation for service mapping processes, workflows, and best practices.
· Conduct training or knowledge-sharing sessions with stakeholders on the use of service maps.
· Stay updated with ITSM and service mapping trends, tools, and best practices.
Joining time frame: 2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at [HIDDEN TEXT]