Senior Salesforce Analyst

At Cvent, we value the diverse perspectives that each individual brings

• Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections

In This Role, You Will:

Technology Implementation and Project Management:

• Collecting and documenting requirements, planning, risk management, Sandbox implementation and rigorous UAT testing, sign-off and production deployment

Solution Architecting:

• Convert business requirements into technology design/ solutions

• Provide RCAs, What-If simulations and Impact Analysis on need basis

• Implementation of large system integrations, Merger and Acquisitions in SF and new business systems in multiple locations

• Ensure that the whole team meets statutory, regulatory and compliance requirements

Additional Responsibilities:

• Provide regular status reporting, identify, track and mitigate key risks, issues and dependencies including escalations and liaising with the required stakeholders

• Ensure appropriate program communications are in place to address and engage all stakeholder groups

• Ensure that a culture of improvement is in place to identify key complaint drivers and that we champion remedial work - working in collaboration with other departments to strengthen process, systems and control that will mitigate issues

• Implement and maintain performance improvement project as agreed by the goals of the department

• Front ending Business continuity planning for the local site

• Support the local implementation of the Global strategy for Service Readiness and delivering suitable go to market and commercial models

Heres What You Need:

• Bachelor's degree in engineering or business discipline, or equivalent experience

• Strong know-how of SFDC overarching solution including SF Metadata and Salesforce Flow, Lightning Components, SF Service Reporting, Dashboard and Data Migration

• Salesforce Admin Certification, preferred SF BA, PD1, FinancialForce PSA, CPQ, Gainsight, Snowflake, Sigma

• Strong skills in complex process analysis, project management, problem solving and business process design with a focus on process efficiency

• Experienced and well-versed in change management methodologies, System Development Life Cycle, System administration, Call-Center specific technologies, messaging systems and emerging technologies

• Strong experience and knowledge of agile project, support and constantly evolving the intake process and willingness to quickly understand and embrace new processes and technologies

• Track record of working cross-functionally to deliver large scale multi-million-dollar change and continuous improvement initiatives with a focus on user/customer experience

• Exceptional stakeholder management and communication skills with the ability to form relationships in person and in writing with ease

• Excellent Interpersonal and analytical skills

• Ability to influence decision making processes and negotiate win-win situations

• At ease with introducing processes and drive change in an unstructured environment

• Open for global work timings