Senior Resolution Coordinator, Contact Center

Responsibilities:

• Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates.
• Navigate multiple systems to answer questions and resolve issues effectively.
• Communicate professionally while utilizing all resources to ensure customer satisfaction.
• Manage multiple tasks simultaneously and prioritize urgent issues.
• Switch between support channels (phone, chat, email) as needed.
• Review, analyze, and process critical customer queries accurately.
• Adhere to quality, compliance guidelines, and SLAs.
• Maintain punctuality, reliability, and problem-solving focus.