EUEurofins It Solutions India
Senior Product support specialist
Bangalore ₹4-5 LPA Posted 3 Oct 2025
FULL TIME
L2 Support
Saas
Sales
Customer Service
Job Description
- Provide Level 2 support for Microsoft Dynamics 365 CRM applications and interfaces.
- Diagnose, investigate, and resolve incidents in accordance with defined SLA.
- Collaborate with business teams, application owners, and infrastructure support.
- Drive issue tickets to closure with high customer satisfaction.
- Support rollout of D365 CRM SaaS applications (Sales, Customer Service, Marketing, Customer Voice).
- Manage user access and handle data-related requests such as import, update, or migration.
- Coordinate with IT and business teams to troubleshoot and resolve application issues.
- Stay updated on new features, bug fixes, and enhancements released by the internal application development team.
- Work with L3 support and Business Analysts to log bugs and analyze change requests.
- Contribute to knowledge base creation for repetitive requests and FAQs.
- Train super users and participate in webinars and Q&A sessions.
- Support go-lives, including planned weekend availability if needed.
- Basic troubleshooting of IIS, event logs, Windows Server, and SSO-related issues.
- Familiarity with Microsoft Azure cloud concepts and tools.
- Basic experience with Microsoft applications like Outlook, Teams, SharePoint.