Senior Process Associate

Ghrs Training is looking for a skilled Senior Process Associate to join our technical support team. If you have a solid background in international voice technical support with expertise in Microsoft technologies, we encourage you to apply!

Key Responsibilities:

• Provide advanced technical support to international customers over the phone, resolving complex issues efficiently.
• Troubleshoot and resolve problems related to Office 365 (O365), Windows Operating Systems (WindowsOS), and various Microsoft applications.
• Act as an escalation point for junior associates, guiding them through challenging technical problems.
• Document all support interactions and resolutions accurately and thoroughly.
• Collaborate with other support tiers and teams to ensure timely and effective problem resolution.
• Maintain a high level of customer satisfaction through professional and empathetic communication.

About You:

• You have a minimum of 2 years of experience in Technical Support with international voice exposure.
• You possess strong skills in Office 365 (O365), WindowsOS, and various Microsoft applications.
• You have excellent communication skills in English, with clarity and professionalism.

Education:

• UG: Any Graduate, B.Com in Any Specialization, BCA in Any Specialization, or B.Tech/B.E. in Any Specialization.