Job description

What youll do:

Assist our clients and client teams in questions about the functionality and configuration ofour SaaSapplications
Develop documentation and the Technical Support Knowledge Base to reducetroubleshooting time and drive faster issueresolution
Develop process and procedures to increase issues resolution by Tier 1 Help Deskstaff
Troubleshoot software related problems over the phone andremotely
Escalate issues to Operations and Development teams with reproducible test cases that replicate theproblem
Identify the probable source of the problem, whether that is a software application componentor a software or hardware problem within the IT infrastructure. Manage end user issue resolution through multiple internal and externalteams.

What youll bring:

3-6 years of experience developing / supporting Microsoft .NET web based applications and Windowsservers
Bachelor's Degree in CS, EE, or related discipline with high academicachievement
Experience in troubleshooting various forms of software problems from the server to the client browser
Ability to work methodically and analytically in a quantitative problem-solvingenvironment
Excellent verbal & written communication skills, preferably with international exposure, inspiring confidence while leading customers through the steps to resolve issues via phone andemail.
Eagerness to contribute in a team-orientedenvironment.
Working knowledge of Web applications.
Working knowledge of Databases like Microsoft SQL Server, PostgreSQL, Oracle, etc.
Working knowledge of Webservers like IIS, Weblogic etc.
Experience working with XML, JSON, Python, PowerShell aplus

Role: Data Platform Engineer

Industry Type: Analytics / KPO / Research

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

Education

UG: Any Graduate

PG: CS in Any Specialization

Key Skills

Skills highlighted with '' are preferred keyskills

Platform Engineering

Senior Platform Support Engineer