Senior Payments Specialist

Job description

What will I be doing

• Processing Payment metrics (decline rates, processing, payouts, etc.)
• Proactively communicating on Production issues to customers.
• Handling Disputes and consulting with merchants when they need help managing their disputes or trends
• Tracking Operational task efficiency (onboarding merchants, device logistics and support, working with partners to hold them accountable for SLAs, etc.)
• Identifying and executing opportunities to automate or outsource activities
• Partnering with product engineering to ensure the product and features are operable by design
• Partnering with Processors to resolve high priority Operation issues.
• Representing the platform in customer discussions and handle escalated accounts due to operational issues
• Driving RCA and other feedback and data analysis to learn from current and improve the future

What Skills do I need

• Ability to handle escalations and resolve issues quickly
• Experience in Payments domain is highly desirable.
• 5-8 years of experience in managing payment/acquiring operations for a payment processor, banks, or other financial institutions.
• Exposure to global payments landscape is preferred.
• Strong Communication Skills
• Self-motivation and goal-orientation, desire to deliver results
• Ability to work with multiple teams to achieve results