Senior Operations Analyst

Key Responsibilities

• Provide Level 1, Level 2, and Level 3 support for Office 365 services, including SharePoint Online, MS Teams, OneDrive, and other O365 applications.
• Manage user access requests, feature activation, new site creation, and content visibility issues for SharePoint Online.
• Address MS Teams access issues, external user participation, and channel access.
• Handle OneDrive sync-related issues, permissions management, and data access-related issues.
• Resolve Power BI app configuration issues, access issues, and manage connector issues for data services.
• Provide support for Planner, Sway, Forms, Tasks, Delve, People, Calendar, Visio, and Project.
• Ensure compliance with Office 365 security protocols, including Azure Information Protection, Advanced Threat Protection, and Exchange Online Protection.
• Set up AAD connect to sync on-premise AD with Azure AD and troubleshoot AAD connect errors.
• Create and manage environments for MS Flow/Apps, including data loss prevention policies and data gateways.
• Enable/disable access for Microsoft Stream and manage custom permission sets for specific video streams.

Qualifications

• University degree in a relevant field or equivalent combination of education and experience.
• 5-6 years of experience in IT operations, with a focus on collaboration tools and services.
• Strong analytical, design, testing, documentation, and implementation skills.
• Excellent problem-solving abilities and experience in resolving medium-high complexity items.
• Ability to support multiple complex IT services/processes across various functional areas and locations.
• Familiarity with Office 365 services, SharePoint Online, MS Teams, OneDrive, and other O365 applications.
• Knowledge of Office 365 security protocols and AAD connect.
• Strong communication and collaboration skills.

Additional Information

• No direct reports.
• Support multiple countries/locations.
• Rotating on-call for operational issues