Senior Member Technical Staff - ITOps

Key Responsibilities:

• Lead reliability engineering projects and drive them to successful completion.
• Ensure system stability, high availability, and optimal performance through proactive monitoring and troubleshooting.
• Design, build, and maintain reliable and scalable cloud-based infrastructure and services.
• Implement and manage observability tools (Grafana, Splunk, Dynatrace) for real-time monitoring, alerting, and logging.
• Automate manual and repetitive processes using Python, Bash, or PowerShell to enhance operational efficiency.
• Manage and optimize CI/CD pipelines and automation frameworks (Jenkins, GitLab CI, Ansible, Chef).
• Drive adoption of SRE principles — including SLIs, SLOs, SLAs, and Error Budgets — across teams.
• Provide on-call support and lead incident management, ensuring effective root cause analysis and postmortems.
• Collaborate with development and infrastructure teams to enhance platform observability and reduce operational toil.
• Engage in capacity planning, cost optimization, and scalability strategy discussions.