Senior Manager - Technical Writer

Key Responsibilities:

Strategic Leadership:

• Develop comprehensive documentation plans and business strategies.
• Identify gaps in existing processes and propose documentation solutions.
• Analyze project feasibility and prioritize projects.

Content Management:

• Implement and maintain content management systems (CMS).
• Oversee creation of release notes, user manuals, technical specifications, etc.
• Ensure accuracy, regulatory compliance, and timeliness of all documentation.

Team Management:

• Lead, mentor, and train a team of technical writers.
• Allocate resources effectively based on project priorities.
• Foster cross-functional collaboration and remove blockers.

Process Improvement:

• Continuously evaluate and improve documentation processes.
• Implement automation tools to streamline content creation.
• Stay current with industry trends and adopt new technologies.

Stakeholder Management:

• Collaborate with Product Managers, QA, Change Management, Sales, and Marketing teams.
• Build strong relationships with stakeholders across the organization.

Quality Assurance:

• Establish and maintain high standards for technical content.
• Implement review and approval processes.
• Track documentation effectiveness using analytics and user feedback.

Customer Focus:

• Ensure documentation serves both internal and external users.
• Contribute to customer portal content.
• Incorporate user feedback into documentation improvements.