Senior Manager - Renewals

• Will be responsible for surrender and FLC retention by close coordination with branch ops, distribution and call center teams.
• Tight monitoring of daily surrender, FLC inflow at branches, call center/ website and track key metrics.
• Regular meetings and visits to distribution and branch ops team and drive retention
• Driving Autopay/ ECS winback to improve the flow as well as stock registration
• Responsible for highlighting early warning indicators which impacts the surrender and FLC inflow/ outflow
• Analyze data to establish the problem RCA and report on efficacy of implemented solutions.
• Drive initiatives in line with company strategy to empower various interdepartmental teams like IT, AI/ Analytics and within department
• Collaborate with various stake holders like IT/ MIS to ensure timely delivery of and completion of various initiatives
• Consistent follow up on initiatives launched to ensure 100% desired outcome
• Make necessary improvements in the processes to improve process efficiency, reduce cost, improve turnaround time, etc.

Measures of Success

• Improvement in surrender, FLC and ECS retention rates
• Reduction in Surrender to AUM ratio
• Improvement in autopay registration in both flow and stock

Key Goal (Business)

• 100% surrender payout target achievement
• Autopay registration rates improvement
• Efficiency tracking
• Cross functional Coordination

Key competencies/skills required

• Must have a minimum of 9-10 years of experience in persistency, renewal collections, surrender retention functions/ processes.
• Knowledge/ Understanding of Surrender, Autpay, Renewals & Persistency is a must
• Excellent in communication, document creation and presentation
• Good PR skills and able to get the work done from other depts.
• Growth mindset and self-motivated