Senior Manager - Quality and Process assurance

The Senior Manager - Quality and Process assurance is responsible for developing and implementing quality control procedures, monitoring and analyzing processes, and conducting audits in coordination with concerned stakeholders.

Key Responsibilities

• Develop and Implement Quality Control Procedures Create and maintain quality assurance standards and procedures to ensure compliance with industry regulations and company policies.
• Monitor and Analyze Processes Regularly review and analyze operating processes to identify areas for improvement.
• Conduct Audits and Inspections Perform regular audits and inspections to ensure adherence to established quality standards.
• Coordination with Departments Work closely with various departments to address quality issues and implement effective solutions.
• Prepare Quality Reports Compile and present quality reports to management, highlighting key findings and recommendations.
• Train Staff Develop training materials and conduct training sessions on quality control processes and standards.
• Customer Feedback Review customer feedback and implement necessary changes to improve service quality.
• Compliance Ensure all processes comply with relevant regulations and standards.

Key skills required

• Strong organizational and communication skills.
• Proficiency in process writing, audit / process assurance and quality assessment.
• Ability to analyse data and identify trends.
• Detail-oriented with strong problem-solving skills.

Key Relationships Management (Internal /External)

• External Process writing vendors
• Internal Cross-functional teams

Desired qualification and experience

• Education Bachelors degree (any stream), MBA or equivalent is preferred.
• Experience Minimum of 3-5 years of experience in quality assurance, process management, preferably in the life insurance sector.