Senior Manager - Delivery

About The Role

Senior Manager-AR

About The Role

• Meet all Client Service Level Agreements (deliverables)
• Ensure the team understands client specific training requirements / needs etc.
• Analyze performance results of the team and implement process improvements
• Determine appropriate staff levels and implement strategies to ensure efficient operations
• Work with support departments to ensure staffing strategies are effectively executed
• Act as single point contact for the Managers for all their client and team members related needs and create a harmonious work environment
• Escalate performance related issues with respect to his TLs to SDH on a timely manner.
• Escalate client complaints to SDH and resolve escalated customer issues, CAPA to be taken
• Capable to manage the Managers, Team Leaders & the associates.
• Development of Strategic plans for Operational Activity. Implement and Manage Operational plan.
• To ensure client satisfaction by the delivery of quality services and quality products
• Analyze weekly / Monthly and Yearly performance and come up with the plans to increase the performance of the team.
• Minimum 12+ years of experience in US Healthcare
• Strong knowledge in concepts of AR
• Good Communication Skill
• Business Acumen Skill
• Financial Acumen Skill
• Problem Solving Skill
• Good Project Management & People Management Skill
• Good Leadership Skill