Senior Manager - Delivery

Key Responsibilities:

• Lead and manage end-to-end project delivery across multiple accounts or verticals.
• Define delivery frameworks, project plans, and governance models.
• Collaborate with cross-functional teams (engineering, QA, product, business) to ensure smooth execution.
• Ensure projects are delivered with high quality, on time, and within scope and budget.
• Maintain strong client relationships, act as a point of escalation, and ensure client satisfaction.
• Monitor delivery KPIs, track project health, and proactively manage risks.
• Provide leadership, mentoring, and performance management to delivery and project teams.
• Drive continuous improvement in delivery processes, tools, and team capabilities.
• Manage resource allocation, hiring needs, and team scalability.
• Coordinate with senior leadership to align project delivery with business strategy