Senior Manager - CX Process

Key Deliverables

• Manage and optimize customer experience through effective use of CRM platforms like Zendesk, Freshworks, and Sprinklr
• Analyze complex data to generate actionable insights and improve customer satisfaction
• Design and implement process flows using modern program management tools for multiple client engagements
• Build strong client relationships through excellent communication and personalized support

Role Responsibilities

• Serve as a consultant in customer experience management, driving innovative solutions for client challenges
• Independently manage multiple client engagements, ensuring timely delivery and quality outcomes
• Collaborate with internal teams to enhance social media management and customer interaction strategies
• Adapt to fast-paced environments while maintaining flexibility and high standards of service delivery