SENIOR MANAGER, BUSINESS SUPPORT

Key Responsibilities:

• Lead claims operations enablement including SLA governance, quality oversight, escalations management, and process standardization.
• Drive end-to-end transition management (process migration, onboarding, system implementation, stabilization tracking).
• Develop training and capability-building frameworks for workforce upskilling and leadership development.
• Champion AI fluency, automation, and digital transformation initiatives to improve productivity and efficiency.
• Partner with operations, technology, and business stakeholders to ensure compliance, performance improvement, and risk management.
• Improve operational visibility, governance frameworks, and service delivery outcomes across claims processes.