Senior Manager

• You'll have up to 35 reports under your scope of responsibility. You will be required to deliver technical work (as a senior technical architect) on Industries projects at 25% utilization and balance that with leading your team of Technical Consultants, Architects and Managers.
• You'll be responsible for hiring, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers needs.
• Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
• Identify and lead internal critical initiatives to grow the Industries consulting practice; serving as an active contributor to the community s overall knowledge base and expertise
• Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
• Lead Enterprise Architecture and Governance for an enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap.
• Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
• Lead a project team of developers focused on driving optimized solutions for our Industries clients leveraging Salesforce Service Cloud, Sales Cloud, and Experience Cloud
• Ensure the success of these teams while securing the highest CSAT and business outcomes
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders
• Establish trust with the customer s leadership, promoting and/or implementing best practices with SFI and Salesforce
• Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion

Minimum Requirements:

• 18+ years of experience leading Salesforce technical consulting projects and handling individual contributors.
• 8+ years of people management experience
• Domain Experience in Telecommunication/Media
• Strong application design skills combined with strong data, integration, and security architecture skills
• Expertise in one or multiples of Industry Cloud, Sales/Service/Experience Cloud, and Vlocity OmniStudio
• Integration Architecture (Must have)
• Platform Security (Must have)
• Identity and Access Management / Integration Security
• Sharing and Visibility (Must have)
• Data Architecture and Management (Must have)
• Architectural Design Patterns
• Apex Design Patterns (Must Have)
• Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
• Proficiency in English

Preferred Requirements:

• Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect)
• OmniStudio Developer/Consultant
• Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
• A great listener with the ability to communicate with people in diverse roles
• Proven ability to analyze, design, and optimize business processes via technology and integration
• Resourceful and innovative thinker who can work through and solve problems
• Adept at navigating/mediating conflict and fostering healthy dialogue
• Strong interpersonal skills - nurture effective working relationships with others
• Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes