Senior Lead - Service Management

Role Responsibilities:

1. Proactive monitoring and troubleshooting of Windows, VMware, and HyperV systems.
2. Identify and resolve issues through troubleshooting, resolution steps, and ticket updates.
3. Escalate unresolved issues to L3 SME and coordinate with 3rd party vendors.
4. Ensure compliance with process and track tickets for SLA adherence.

Job Requirements:

1. Any Graduate (Engineering/Science).
2. Knowledge of OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals.
3. Experience in VMware and Windows Server Administration.
4. Strong problem-solving, troubleshooting, and monitoring skills.