Senior Function Development Engineer
Job Description
Role Overview: We are seeking a Business Systems Analyst primarily responsible for Production Support within the Enterprise Applications domain.
Experience: 5+ years related experience in business administration, Information Systems, Computer Science, or a related field.
Mandatory Skills:
• Strong background in the commercial P&C insurance industry, with an understanding of Underwriting and Billing Workflows for US-based P&C Insurance Carriers.
• Experience with Majesco Billing Platform is must have.
• Proficiency in SQL for querying databases and troubleshooting data-related issues.2
• Strong background in applying agile methodologies and the use of Jira.
• Excellent communication and presentation skills.
Secondary Skills:
• Basic understanding of data extraction and transformation processes
• Proficiency in Excel, including creating functions and preparing exhibits.
• Ability to evaluate, analyze, and interpret the voice of the customer through various data sources.
• Familiarity with technologies utilized in the industry and the ability to see their impact.
• Experience with ServiceNow, including incident logging, categorization, workflow management, and reporting. Good-to-Have Skills:
• ITIL certification or experience in IT Service Management (ITSM) frameworks.
• Experience with simple report building in PowerBI.
• Familiarity with workflow automation tools (e.g., Power Automate, RPA)