Senior Engineer - Cloud & Infra Management

Support Engineer for Azure Subscription Management and Commerce Support

Position Summary

The Support Engineer plays a vital role in delivering essential support to Azure clients globally via email and telephone. As a specialist in Azure services and commerce systems, this position entails addressing technical and billing challenges, providing prompt solutions, and ensuring a superior customer experience.

Primary Responsibilities

Assist with Azure Platform services, commerce systems, billing, and account-related inquiries

Identify and resolve customer issues utilizing strong analytical and troubleshooting abilities

Engage effectively with customers to collect information, outline subsequent steps, and offer timely updates

Support Order-to-Cash processes, including invoicing, payment transactions, and online service operations

Work collaboratively with cross-functional teams to enhance issue resolution and customer satisfaction

Refer complex issues to specialized teams as necessary

Continuously enhance knowledge of Azure technologies, architecture, and service offerings

Essential Qualifications

Exceptional verbal and written English communication skills

Strong abilities in customer engagement and stakeholder management

Demonstrated troubleshooting and problem-solving capabilities

Comprehension of cloud services, Azure fundamentals, and online platforms

Familiarity with commerce and billing processes, including invoicing and payment transactions

Experience in account login troubleshooting and customer support operations

High learning agility and the capacity to rapidly acquire new technical skills

Core Competencies

Customer Orientation

Technical Problem Solving

Effective Communication

Collaborative Teamwork

Accountability and Ownership

Commitment to Continuous Learning and Flexibility