Senior Customer Service Agent

As a Senior Customer Service Agent, you'll have the opportunity to:

• Build your customer service skills by being a first point of contact for DAZN customers
• Complete our customer service training programme
• Gain broader business experience by working with multiple global teams
• Work on DAZNs customer retention strategy
• Provide valuable feedback to improve the customer experience
• Build data and performance skills by ensuring KPI and SLA adherence
• Be part of an inclusive and dynamic customer service team
• Own customer issues

You'll be set up for success if you have:

• Business level English (C1)
• Previous work experience in a customer service environment
• Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc
• Strong focus on quality and ambition to deliver world class customer service experience for sports fans
• Ability to troubleshoot customer queries such as streaming, payment and technical issues
• Teamwork and willingness to adapt to DAZN processes
• Excellent oral and written communication skills

Even better if you have:

• Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations team
• Previous experience using Zendesk
• An interest in global sports