Senior Contact Center Solution Developer

Job description

Senior Contact Center Solution Developer

Bengaluru, Karnataka, India

Job Description

Essential Hard Skills:

• Strong experience with Webex Contact Center (WxCC), including architecture, APIs, and features.
• Proficiency in designing and developing IVR applications using Cisco UCCE, CVP, and VXML.
• SQL Server Administration and Development
• Expertise in Dialog flow CX for building conversational AI solutions.
• Strong knowledge of reporting tools like Cisco Analyzer for WxCC, CUIC, and Google Analytics.
• Proficiency in at least one programming language (Python, Java, C#, Node.js).
• Experience with cloud platforms (AWS, Azure, GCP) and cloud integration technologies.
• Understanding of API development principles and API security. Experience with data integration techniques and tools.

Required Skills:

IVR Developer, Cisco IVR, UCCE, UCCX, CVP, Java, Python, Dot Net, Webex, Contact Centre, Cisco UCCX, Voip