Senior Consultant - System Management

General Requirements

Minimum 4 years of experience in Windows Administration, including IT performance work and in-depth analysis of logs, with customer-facing or customer support experience

Willingness to work night shifts, with most support coverage aligned to the EST time zone

Ability to manage technically complex and sensitive customer situations professionally

Excellent verbal and written communication skills

Effectively engage with customers to collect information quickly, clarify customer responsibilities for resolving complex issues, and provide timely updates to customers and stakeholders

As a Support Engineer, resolve difficult customer issues and provide support through calls, email, and chat channels

Strong troubleshooting and analytical skills to diagnose and resolve customer issues effectively

Ability to collaborate effectively with cross-functional teams

Mandatory to work from the office under Hybrid persona

Technical Skills

1Excellent understanding of Storage and High Availability

oHyper v Hypervisor Hyper V Architect

oCluster Failover Cluster Clustering

oSAN NASStorage Technologies

oBackup Technology VSS Volume Shadow Copy Service

oWindows Firewall

oStorage Backup Configuration Types Stack

oServer 2016 till 2025 Features and Variances

oWindows Update Types of Updates Cumulative Update

2Indepth understanding on Azure technology

oK8s Architecture

oARB Azure Arc Resource Bridge

oAzure Kubernetes Service AKS on Azure Local

oAKS Troubleshooting

3LTSC Long Term Service Channel

4DFS MSDTC Microsoft Distributed Transaction Coordinator