Senior Associate People Support

Key Responsibilities:

• End-to-end support for employee lifecycle processes: data management, pay, rewards, benefits, and policy queries.
• Handle 80% of colleague queries via tickets and 20% via calls.
• Ensure consistent and compliant application of UK & ROI Tesco people policies.
• Collaborate with cross-functional teams (Product, Policy & Compliance, Reward, People Services, and Technology).
• Demonstrate empathy, confidentiality, and ownership in resolving colleague concerns.
• Identify gaps in pay processes (over/underpayments) and provide solutions.
• Track and deliver KPIs and SLAs within agreed standards.

Skills Required:

• HRIS Management
• Excellent verbal and written communication in English
• Strong logical reasoning, attention to detail, and planning ability
• MS Office proficiency
• Active listening and empathy

Eligibility Criteria:

• Must have: Prior experience in HR shared services
• Preferred: Experience supporting international teams (UK/ROI)