Senior Architect

Job Summary

The Sr Architect role is responsible for architecting and enhancing complex Siebel Loyalty and customer experience solutions for a global enterprise. You will focus on designing and optimizing Siebel EAI workflows, Siebel Open UI, eScripting, and Siebel Loyalty Management. This position follows a hybrid work model with day shift collaboration across cross-functional teams to deliver scalable architectures that strengthen airline loyalty operations, improve customer engagement, and support long-term business transformation.

Responsibilities

Design and deliver robust Siebel architectures that translate enterprise strategy into scalable solutions centered on Siebel EAI workflows, Open UI, Loyalty Management, and eScripting to support complex airline loyalty programs and customer interactions in a hybrid work environment.

Own end-to-end solution design for loyalty program enrollment, accrual, redemption, and partner integration using Siebel EAI and workflow capabilities to enable smooth customer journeys and ensure accurate loyalty data processing.

Deliver expert technical direction on Siebel Open UI configuration to build intuitive, accessible, and responsive interfaces that improve usability for operations teams and provide consistent experiences across loyalty and airline service processes.

Improve and streamline Siebel workflows by reviewing current process flows, locating bottlenecks, and implementing optimized logic to increase system efficiency, reduce manual effort, and strengthen overall service reliability.

Lead the design and implementation of advanced Siebel eScripting solutions to support sophisticated airline loyalty use cases through advanced business rules, real-time validations, and automation that enhance operational accuracy.

Coordinate integration between Siebel Loyalty Management and external airline systems and partner platforms by defining reliable EAI messaging structures and error handling strategies to protect data integrity throughout the ecosystem.

Create and maintain thorough technical design documentation, configuration standards, and coding patterns that promote consistency, maintainability, and high performance across all Siebel components used for loyalty and airline operations.

Partner with business stakeholders, product owners, and operations teams to convert loyalty and airline requirements into practical Siebel solutions that deliver measurable value to customers and the organization.

Perform in-depth performance evaluations and tuning activities for Siebel applications, including assessment of queries, workflows, and integration points, to ensure scalability as loyalty membership and transaction volumes grow.

Plan Siebel environment updates and release strategies by coordinating with infrastructure and DevOps teams to support dependable deployments, minimize downtime, and protect customer-facing services.

Mentor junior architects and senior engineers in Siebel best practices, solution patterns, and troubleshooting approaches to build strong internal capability for sustaining and evolving loyalty and airline solutions.

Work with quality assurance teams to establish test strategies, data sets, and automation coverage for Siebel EAI workflows, Open UI, and Loyalty Management, ensuring releases achieve high functional and regression confidence.

Coordinate with enterprise architecture and security teams to ensure Siebel solutions follow governance standards, data protection requirements, and risk controls while still enabling innovation in loyalty offerings.

Qualifications

Extensive experience in Siebel EAI design and implementation, including configuration of integration objects, business services, and complex data exchange scenarios supporting airline loyalty and customer processes.

Proven hands-on expertise in Siebel Workflows through the creation of debugging and optimization for multi-step process flows that orchestrate loyalty transactions, customer service activities, and back-office operations.

Strong proficiency in Siebel Open UI customization through configuration, styling, and scripting methods to deliver modern, efficient user experiences for loyalty agents and airline service representatives.

Advanced skills in Siebel Loyalty Management, including program configuration, tier rules, and points accrual and redemption logic to enable sophisticated and differentiated airline loyalty propositions.

Ability to apply Siebel eScripting capabilities to implement complex business rules, automation routines, and validations that ensure reliability and compliance for key loyalty and airline processes.

Domain understanding in airlines loyalty management, including familiarity with common program structures, partner ecosystems, and operational practices that inform practical and relevant solution designs.

Broader airline industry knowledge, including reservations, check-in, ancillary services, and customer service workflows that support integration of loyalty behaviors with core travel experiences.

Strong analytical and problem-solving abilities to investigate production issues, conduct root cause analysis, and design sustainable fixes that improve system stability and customer satisfaction.

Clear communication in hybrid work settings by effectively engaging in both remote and onsite collaboration, documenting decisions, and ensuring alignment among technical and business stakeholders during day shift operations.

Architectural thinking and structured design methods to evaluate tradeoffs across performance, maintainability, and flexibility, ensuring Siebel solutions remain adaptable to evolving loyalty and airline business requirements.

Collaborative working style with cross-functional teams, including data, digital operations, and partner management groups, to ensure Siebel capabilities are leveraged strategically across the organization.

Maintain curiosity and a continuous learning mindset by staying current with updates in Siebel technologies, airline loyalty trends, and integration patterns, then translating insights into improvements for the platform and its users.

Certifications Required

Preferred certifications include Oracle Siebel CRM certification and airline or loyalty-focused professional credentials relevant to customer experience solutions.