Senior Applications Support Analyst

Key Responsibilities:

• Act as technical lead and subject matter expert for production and manufacturing applications.
• Resolve complex issues for third-party and custom applications.
• Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions.
• Lead large projects, system upgrades, and cross-site implementations.
• Design, integrate, and upgrade new manufacturing systems, tools, and technologies into the existing IT ecosystem.
• Document system configurations, support procedures, and issue resolutions.
• Develop training strategies and support standards for end-users and team members.
• Mentor support team members, review work quality, and define IT support standards.
• Maintain advanced understanding of custom database-driven applications.
• Apply advanced knowledge of programming/scripting languages (SQL, Python, .NET, Java).
• Ensure adherence to software development life cycle (SDLC) and change control processes.
• Utilize advanced knowledge of Manufacturing Execution Systems (MES), ERP platforms, and third-party database-driven applications.