Senior Analyst, Workforce Strategy and Planning

• Build and maintain short-term and long-term workforce demand forecasts using historical data and trends

• Develop capacity plans aligned with demand forecasts, productivity assumptions, and service level targets

• Monitor forecast accuracy and business performance to identify risks and variances

• Perform root cause analysis on forecast deviations and recommend corrective actions

• Partner with operations teams to translate capacity plans into staffing strategies

• Support scenario planning and surge planning for demand fluctuations

• Maintain documentation of forecasting models, assumptions, and processes

• Provide regular reporting on forecast performance and workforce trends

• Collaborate with data science and business teams to incorporate new business drivers into forecasting models

• Continuously improve forecasting models and planning processes for better accuracy and efficiency