MEMerck Sharp Dohme Msd
Senior Analyst - Service Delivery
Bangalore ₹4-9 LPA Posted 15 May 2025
FULL TIME
Operational Excellence
Business Services
Performance Management
Project Management
Agile
Job Description
- Communicating with customers service providers and other stakeholders
- Responsible for the delivery of system and support services and ensuring that they meet business requirements
- Perform System Management Tasks Employee is expected to act independently to ensure aspects of meeting quality levels on system user satisfaction, system owner interactions/stakeholder management and relevant GxP requirements
- Qualification : Bachelor's or master's degree with 5+ years of experience and proficiency within IT 3+ years of working in pharmaceutical industry regulatory industry
- Strong experience in in Change and Release Management along with incident and problem management
- Strong compliance understanding and documentation experience (preferably knowledge on GxP) Global stakeholder management experience
- Preferably knowledge on Agile ways of working
- Experienced in the use of office desktop applications and tools
- Knowledge on compliance, Validation, and documentation
- High degree of flexibility and good interpersonal skills
- Excellent communication skills written and orally in English
- Design, develop, test and document Business requirements
- Knowledgeable in Linux, AWS, Windows server Understanding of IT Landscapes and keen to work on diverse IT systemsAutonomous review and clarification of business requirements before implementation, creation, and documentation of technical design/entity-relationship including alignment with stakeholdersAutonomous coordination of test activities with business and IT stakeholders
- Good acumen of business functions with a Service Delivery mindset
- Flexible for any IT task ranging on new technology, Support &
- DevelopmentUnderstanding of the basic global infrastructure of the AWS Cloud
- Knowledge of the core AWS services, including computer, networking, storage, and databases
- Familiarity with AWS architectural principles, such as the AWS Well-Architected Framework, which includes security, reliability, performance efficiency, operational excellence, and cost optimization
- Understanding the basic functions and use cases of primary AWS services such as Amazon EC2, Amazon S3, Amazon RDS, and Amazon VPC
- Knowledge of the AWS shared responsibility model and basic security and compliance aspects of the AWS platform
- Understanding of basic security and compliance services offered by AWS, including AWS Identity and Access Management (IAM), Amazon CloudWatch, and AWS Trusted Advisor
- Basic understanding of deploying applications in the AWS Cloud and managing operational services
- Awareness of technical assistance resources provided by AWS, including AWS support plans and the AWS Knowledge Center
- Familiarity with Unix servers (must), Oracle PLSQL, and Windows servers
- Understanding of billing practices and how to interpret billing documents
- Knowledge of different pricing models for various AWS services and how to use cost management tools
- This position offers the chance to work in a global environment and enjoy the atmosphere in an open-minded international team